The difference between triage and planning
I read an interesting post by [acp author=”Andrew Kordek” media=”blog” title=”Retention Programs Start With Defining An Inactive” url=”http://www.trendlineinteractive.com/2011/09/retention-programs-start-with-defining-an-inactive/” year=”2011″ month=”September” day=”27″ publisher=”Trendline Interactive” id=”Kordek-01″] {author} at {publisher}[/acp] this morning. It’s premise is that “Organizations need to do a better job at defining an inactive.” And the fact is, he’s right. I also think that this