Month: March 2020

Here’s something that you may not know about abuse desks: they’re busy. The further up the “food chain” that you get, the smaller the relative

How important is policy? Policy not only reflects but is also a product of reality. Policies are created as a reflection of what a company

How does general policy change in the face of a known health emergency? It’s a tricky question that can be fraught with pitfalls and emotions.

There’s an old quote sometimes (mis)attributed to Stalin: “The death of one man is a tragedy, the death of millions is a statistic.”1 The same

The purpose of a written policy is to protect the provider by protecting the customer. Stated policies — primarily written — provide a baseline of

One of the more difficult things to consider is how policies scale when talking about sending millions or billions of messages daily. However, being able

We live in a politically polarized world. Everyone wants precisely what they want and will only take it as they want it. You only need