Category: Email

Telling stories is a dangerous thing in my line of work. But work cannot get done without telling stories. On the one hand, you want

Like all other reputable email service providers, my employer has an opt-in-based anti-spam policy. This sometimes raises questions about what qualifies as permissible consent under

Here’s something that you may not know about abuse desks: they’re busy. The further up the “food chain” that you get, the smaller the relative

How important is policy? Policy not only reflects but is also a product of reality. Policies are created as a reflection of what a company

There’s an old quote sometimes (mis)attributed to Stalin: “The death of one man is a tragedy, the death of millions is a statistic.”1 The same

How does general policy change in the face of a known health emergency? It’s a tricky question that can be fraught with pitfalls and emotions.

The purpose of a written policy is to protect the provider by protecting the customer. Stated policies — primarily written — provide a baseline of

One of the more difficult things to consider is how policies scale when talking about sending millions or billions of messages daily. However, being able

We live in a politically polarized world. Everyone wants precisely what they want and will only take it as they want it. You only need